Refund policy
Returns
We have a 30-day return policy for online purchases, which means you have 30 days after receiving your item to request a return. Returns must be requested from the original email address and customer listed on the receipt of purchase, and the product is in its original, unused condition with its original shipping packaging. Shipping fees are not refundable once your order ships.
To start a return, you can reply to your order email confirmation or, contact us at toyquestbooks@gmail.com.
Non-Returnable Items
Items that cannot be returned: worn apparel, custom products, personalized items, autographed items, gift cards clearance items and paper goods like books, prints and posters.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damaged Items and Order Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We can the evaluate your issue and help you complete an exchange!
After contacting us, once your issue is confirmed, we will send you a return shipping label, with instructions on how to send your package back for exchange. Items sent back to us without first requesting an exchange will not be accepted and you much have the original packaging. Items can only be exchanged for the same item originally ordered.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note, shipping fees are not refundable, as the shipping service you purchased has been completed by the carrier.
If more than 15 business days have passed since we’ve approved your return, please contact us at toyquestbooks@gmail.com.